Frequently Asked Questions

No.

Right Fare Match is an independent Online Travel Agency. We do not operate aircraft, airports, or airline operations.

We help customers search for and reserve eligible flights made available through our travel-industry inventory sources.

No.

We facilitate eligible car rental reservations but do not own or operate rental vehicles or rental locations.

The applicable rental provider supplies the vehicle and controls vehicle availability, pickup requirements, deposits, rental conditions, and other operational matters.

No.

Right Fare Match can assist customers with eligible cruise reservations, but the applicable cruise line operates the vessel and controls sailing schedules, onboard services, cabins, embarkation, and cruise operations.

Right Fare Match is operated by Plane To Paradise LLC.

Plane To Paradise LLC maintains the following travel-industry credentials and registrations:

Unless expressly stated otherwise, no affiliation or endorsement should be assumed.

Right Fare Match is independently operated and is not owned, operated, sponsored by, or endorsed by an airline, car rental company, cruise line, airport, or other travel provider merely because that provider's products or services appear on our website.

Third-party names and trademarks remain the property of their respective owners.

Yes.

Right Fare Match provides flight search and reservation services using travel inventory available through various travel-industry distribution sources.

Availability and pricing remain subject to change until the applicable reservation and ticketing process is completed.

Flight information and inventory may be obtained through sources including:

Different distribution channels may offer different inventory, prices, fare conditions, or availability.

No.

Right Fare Match is an independent OTA and does not represent itself as the official website, reservation department, or customer service department of an airline.

No.

Airline names may be used to identify available travel products, routes, flights, or booking information.

Their use does not by itself indicate sponsorship, endorsement, ownership, or affiliation.

Some flights are sold under one airline's flight number but physically operated by another airline.

The airline whose flight number appears on the reservation may be the marketing carrier, while the airline actually operating the aircraft is the operating carrier.

Customers should review the operating carrier for each flight segment.

Submitting a search, enquiry, or reservation request does not by itself mean a ticket has been issued.

Customers should rely on the final booking and ticketing confirmation provided for the reservation.

Right Fare Match may independently determine the retail price offered through its platform based on available inventory, commercial arrangements, applicable costs, service components, and other relevant pricing factors.

Our retail price may therefore differ from:

• An airline-direct price;
• Another travel agency;
• Another OTA;
• A supplier price;
• A consolidator price; or
• A wholesale inventory price.

No.

Unless expressly stated for a particular offer, we do not guarantee that a fare is the lowest price available anywhere in the marketplace.

Customers should select travel according to their own price, schedule, routing, flexibility, and service requirements.

Travel pricing and inventory are dynamic.

Prices can change because of:

• Availability;
• Fare-class changes;
• Demand;
• Supplier updates;
• Inventory changes;
• Tax changes;
• Currency changes; or
• Other travel-market conditions.

A search result does not permanently lock a fare.

Yes.

Independent travel sellers and airline-direct channels may access different inventory or commercial arrangements.

Accordingly, prices can differ between distribution channels.

Certain inventory may be obtained through consolidators, wholesalers, fare dealers, private arrangements, negotiated inventory, or promotional inventory.

These fares may have different prices and conditions from publicly available airline fares.

Some may also have stricter change or cancellation conditions.

Customers should review the applicable fare conditions before purchasing.

Applicable mandatory taxes and charges forming part of the Right Fare Match transaction should be reflected in the total price presented before purchase.

Additional optional or incidental provider-controlled charges may apply separately.

Right Fare Match may charge service fees for certain reservation or post-booking services.

Where a material Right Fare Match fee applies to a transaction, it should be disclosed before the customer authorizes the applicable transaction or service.

Yes.

Airlines may separately charge for optional products such as:

• Checked baggage;
• Seat selection;
• Extra-legroom seating;
• Priority services;
• Meals;
• Lounge access;
• Upgrades; or
• Other optional services.

These charges are controlled by the applicable airline.

Depending on the reservation and fulfillment arrangement, payment may be processed by:

• Plane To Paradise LLC / Right Fare Match;
• An airline;
• A rental provider;
• A cruise supplier;
• A consolidator;
• A payment processor; or
• Another appropriately disclosed party involved in fulfilling the reservation.

In some legitimate fulfillment arrangements, different portions of a travel transaction may be processed separately by different parties.

Where applicable, the relevant payment arrangement and total amount should be disclosed before authorization.

No.

It depends on the fare purchased.

A changeable ticket may involve:

• Fare difference;
• Airline or supplier charges;
• Applicable taxes; and
• Right Fare Match service fees where applicable and disclosed.

Some fares do not permit voluntary changes.

Cancellation eligibility depends on the applicable fare or rate conditions, supplier policy, timing of the cancellation, and applicable law.

A reservation may be:

No.

Some fares are refundable, while others may be partially refundable or completely non-refundable for voluntary customer cancellations.

Customers should review the applicable conditions before purchasing.

Airline-initiated cancellations can be treated differently from voluntary customer cancellations.

Depending on applicable law, supplier rules, and the circumstances, available remedies may include:

A fare being non-refundable for a customer's voluntary cancellation does not eliminate a refund right created by mandatory law.

For an eligible Right Fare Match reservation, contact us as soon as possible.

Submitting a cancellation request does not itself mean the reservation has been cancelled.

Customers should wait for cancellation confirmation.

For eligible reservations, contact:

Please provide your booking information and sufficient details for us to identify the reservation.

Refund timing depends on factors including:

• Applicable law;
• Travel provider;
• Fare or rate conditions;
• Payment method;
• Party that collected the payment;
• Supplier processing; and
• Financial institution processing.

Where a mandatory statutory deadline applies, that requirement will govern.

Where a monetary refund is due, it will generally be returned to the original form of payment unless another method is required or permitted by applicable law, payment-system rules, or an agreed lawful arrangement.

Potentially.

“Non-refundable” generally describes voluntary cancellation conditions.

Mandatory law or supplier rules may create a refund right in other circumstances, such as certain airline-initiated cancellations or qualifying significant changes.

Not necessarily.

Baggage allowance depends on the airline, fare, cabin, route, operating carrier, and other applicable conditions.

Some fares include checked baggage while others do not.

No.

Certain restricted fares may limit or exclude standard carry-on baggage.

Always review the baggage allowance associated with the selected fare.

The applicable airline or operating carrier generally establishes its baggage rules and charges.

Right Fare Match does not independently establish airline baggage fees.

Report lost, delayed, or damaged baggage promptly to the operating airline or its airport baggage-service desk.

Right Fare Match does not physically handle, transport, trace, or deliver airline baggage.

Yes.

Right Fare Match may provide car rental search, quotation, reservation, and related assistance using inventory available through applicable travel-industry sources.

Not necessarily.

Unless expressly confirmed as a guaranteed model, rental vehicles may be displayed as an example of a particular category.

The rental provider may supply a comparable vehicle within the reserved category subject to availability and applicable conditions.

Yes.

A rental provider may require a security deposit or payment-card authorization hold at pickup.

The amount and conditions are determined by the applicable rental provider.

Only where expressly stated.

Rental providers may offer optional products such as:

• Protection products;
• Additional drivers;
• Child seats;
• GPS;
• Fuel options;
• Toll products; and
• Other extras.

These may involve additional charges.

Requirements vary by rental provider and location.

Customers may be required to present:

• Valid driver's license;
• Acceptable payment card;
• Government-issued identification;
• Reservation confirmation; and
• Other documentation required by the rental provider.

International renters may be subject to additional requirements.

The rental provider may treat the reservation as a no-show.

This may result in cancellation, loss of prepaid amounts, or other charges according to the applicable rental conditions.

Yes.

Right Fare Match may provide cruise search, quotation, reservation, and assistance services using available cruise inventory.

Not necessarily.

Cruise pricing and inclusions vary.

Gratuities, specialty dining, beverages, shore excursions, Wi-Fi, spa services, onboard purchases, and other optional services may be charged separately.

Yes.

Cruise lines may modify ports, schedules, itineraries, or other operational arrangements due to weather, safety, operational requirements, governmental restrictions, or other circumstances.

Refund eligibility depends on the applicable cruise line, rate, promotion, cabin, cancellation schedule, and booking conditions.

Cancellation penalties commonly increase as the sailing date approaches.

Travelers are responsible for obtaining and carrying the documentation required for their journey.

This may include:

Requirements depend on nationality, destination, transit points, travel purpose, and individual circumstances.

No.

Immigration, customs, border-control, and government authorities determine entry eligibility.

A valid travel reservation does not guarantee admission into a country.

Yes.

Airlines control their schedules and may change departure times, arrival times, aircraft, flight numbers, routings, or other operational details.

No.

Airlines and operating carriers control flight operations.

Right Fare Match may provide reasonable reservation-related assistance for eligible bookings made through us, but we cannot control an airline's operational decisions.

Available options depend on the extent of the change, airline policy, fare conditions, availability, applicable law, and the circumstances.

Customers should review the revised itinerary and contact us if assistance is required for an eligible reservation.

A self-transfer generally means the traveler is responsible for connecting between separately ticketed travel arrangements.

This may require the traveler to:

• Collect baggage;
• Complete immigration;
• Complete customs;
• Change terminals or airports;
• Recheck baggage; and
• Complete security again.

Protection is not necessarily provided between independent tickets.

If the first service is delayed and a separately ticketed onward service is missed, the second provider may not be required to rebook the traveler without additional cost.

Customers should allow sufficient connection time when using separate tickets.

Flight Reservation Help & General Enquiries:

Email:

Car Rental Reservation Help:

Email:

Cruise Reservation Help:

Email:

Customer complaints and unresolved service concerns may be sent to:

Please include your booking reference and sufficient information for us to identify and review the matter.

For billing-related questions concerning a Right Fare Match transaction:

For privacy questions or eligible privacy-rights requests:

Personal information may be processed where reasonably necessary to search, reserve, pay for, manage, and support requested travel services and for other purposes described in our Privacy Policy.

Where necessary to fulfill a reservation, information may be provided to applicable airlines, rental providers, cruise lines, reservation systems, payment processors, suppliers, and other parties involved in the transaction.

Yes.

Right Fare Match may use cookies and similar technologies for website operation, security, functionality, analytics, advertising measurement, and other purposes described in our Cookie Policy.

Where applicable law requires consent for non-essential technologies, available choices should be provided through the applicable cookie controls.

Yes.

Right Fare Match may advertise its independent OTA services through search engines, travel platforms, social media, and other advertising channels.

No.

Advertising or referencing an airline, car rental company, cruise line, destination, route, or travel product does not by itself establish affiliation, sponsorship, endorsement, or official-provider status.

Yes.

Depending on the arrangement, Right Fare Match may receive commissions, referral compensation, marketing consideration, service fees, or other lawful commercial compensation.

Where disclosure of a material commercial relationship is required, appropriate disclosure should be provided.

Before purchasing, customers should carefully review:

Customers should correct any errors before authorizing payment.

Yes.

Passenger names should generally match the travel document that will be used for the journey.

Airlines and other travel providers may restrict or charge for name corrections after ticketing.

By completing a transaction after the applicable price and material booking terms have been presented, the customer agrees to the applicable reservation conditions, subject to rights that cannot legally be waived.