Travel can happen at any hour. A flight may depart before sunrise, a rental vehicle may be needed late at night, or a question about an upcoming cruise may arise outside ordinary business hours.
Right Fare Match provides 24/7 customer service for Flight Reservations, Car Rental Reservations, and Cruise Reservations.
Whether you are planning new travel or need assistance relating to an eligible existing Right Fare Match reservation, our customer service team is available 24 hours a day, 7 days a week.
Flights: 1-866-584-9021
Car Rentals: 1-866-584-9021
Cruises: 1-866-584-9021
Our customer service team can assist with a range of travel-related enquiries involving reservations made or being considered through Right Fare Match.
For flight-related enquiries, call:
Our team can assist with matters such as:
Email: support@rightfarematch.com
For car rental enquiries, call:
Our team can assist with:
Email: cars@rightfarematch.com
The actual rental vehicle and rental location are operated by the applicable car rental provider. Vehicle availability, deposits, driver eligibility, counter requirements, vehicle condition, pickup, return, and other rental operations remain subject to the rental provider's applicable terms.
For cruise enquiries, call:
Our team can assist with:
Email: cruises@rightfarematch.com
Cruise schedules, ships, cabins, ports, onboard services, embarkation procedures, and operational decisions remain under the control of the applicable cruise line.
Planning a new trip?
Our team can help you explore available travel options based on information such as:
Origin | Destination | Travel Dates | Number of Travelers | Cabin or Vehicle Preference | Cruise Requirements
Travel inventory may be obtained through airlines, Global Distribution Systems (GDS), NDC connections, supplier APIs, car rental suppliers, cruise suppliers, consolidators, wholesalers, fare dealers, distributors, and other travel-industry sources.
Prices and availability are dynamic and can change until the applicable reservation is completed.
Already booked through Right Fare Match?
Keep your booking reference and traveler details available when contacting us. This can help our representatives locate your reservation more efficiently.
For privacy and security purposes, we may ask for information reasonably necessary to verify the reservation or the identity or authority of the person requesting assistance.
Depending on the reservation, we may assist with:
Changes | Cancellations | Refund Enquiries | Schedule Changes | Reservation Details | Supplier Requests | General Travel Questions
The availability of a requested action remains subject to the applicable fare, supplier rules, inventory, contractual conditions, and mandatory law.
Travel plans sometimes change.
For eligible reservations, Right Fare Match can assist with determining whether a change is available.
Depending on the applicable reservation, a change may involve:
Some fares, rental rates, cruise products, promotional inventory, bulk fares, private fares, or other restricted products may have limited or no voluntary change flexibility.
Our representatives can explain available options before an eligible modification is completed.
If you need to cancel an eligible reservation, contact us as soon as reasonably possible.
Changes & Cancellations:
changes@rightfarematch.com
Cancellation conditions vary according to the applicable:
A request to cancel does not mean the reservation has been successfully cancelled.
Customers should obtain confirmation that the applicable cancellation has been completed.
For refund-related enquiries:
Refund eligibility depends on the circumstances of the reservation, applicable fare or rate conditions, supplier policy, and mandatory consumer law.
A travel product described as non-refundable for a voluntary customer cancellation may still be subject to refund rights created by applicable law in circumstances such as certain provider-initiated cancellations.
Our team can assist with eligible refund requests relating to reservations made through Right Fare Match.
Airlines may change:
If an airline changes an eligible reservation made through Right Fare Match, our team may assist with reviewing the options made available for that reservation.
The airline or operating carrier—not Right Fare Match—controls airline schedules and flight operations.
For immediate airport or same-day operational matters, the operating airline may be the fastest and most appropriate source of assistance.
Airlines control matters including:
Right Fare Match can provide reasonable reservation-related assistance for eligible bookings, but we cannot control or override an airline's real-time operational decisions.
If your baggage has been lost, delayed, damaged, or mishandled during air travel, report the issue promptly to the applicable operating airline or airport baggage-service desk.
The airline or its baggage-handling provider controls baggage tracing, handling, delivery, and applicable baggage claims.
Right Fare Match does not physically handle passenger baggage.
For immediate matters involving a vehicle that has already been collected—or issues occurring directly at a rental location—the applicable rental company may need to resolve the matter directly.
Examples include:
Right Fare Match can assist with reservation-related matters where appropriate, but we do not operate rental vehicles or rental locations.
Once a passenger is dealing directly with cruise operations, certain matters may need to be addressed by the applicable cruise line.
These can include:
Right Fare Match can provide reservation-related assistance but does not operate cruise vessels.
To help us assist you efficiently, please have the following available where applicable:
Please do not email your complete payment-card number, CVV/CVC, password, PIN, or other sensitive authentication credentials.
Travel prices and availability can change in real time.
A price discussed during an enquiry is not necessarily guaranteed indefinitely.
Before completing a new transaction or material modification, customers should be informed of the applicable price and material booking conditions and given an opportunity to decide whether to proceed.
Right Fare Match does not guarantee that a previously viewed or quoted travel option will remain available.
Our 24/7 customer service availability means customers can contact Right Fare Match for travel reservation assistance at any time of day.
It does not mean that every travel request can be resolved immediately.
Some matters depend on third parties or circumstances outside our control, including:
Where a request requires action from an independent provider, our team may need to submit, communicate, or follow up on the request with that provider.
Right Fare Match's customer service availability should not be interpreted as a representation that every airline, rental provider, cruise line, supplier, consolidator, payment provider, or other third party operates customer-service or administrative departments continuously.
Our ability to complete a particular request may depend on the availability and procedures of the party responsible for that request.
It is important to distinguish between Right Fare Match customer service and the operational responsibilities of the actual travel provider.
Travel Search | Reservations | Eligible Changes | Cancellation Requests | Refund Enquiries | Reservation Questions | General Travel Assistance
Aircraft Operations | Flight Schedules | Boarding | Baggage Handling | Rental Vehicles | Rental Counters | Cruise Ships | Onboard Services | Operational Disruptions
We will provide reasonable assistance within the scope of our role as an independent travel agency.
If you believe an issue has not been appropriately addressed through ordinary customer service, you may submit a written complaint.
Complaints & Escalations:
complaints@rightfarematch.com
Please include:
Providing complete information can help us review the matter more efficiently.
For billing-related enquiries concerning an eligible Right Fare Match transaction:
Depending on the reservation, charges may be processed by Plane To Paradise LLC / Right Fare Match, an airline, rental provider, cruise supplier, consolidator, payment processor, or another party involved in fulfilling the travel service.
For privacy-related questions or eligible privacy-rights requests:
Please do not send unnecessary sensitive travel documents or payment credentials unless specifically required through an appropriate process.
If you receive a suspicious communication, payment request, website link, or message claiming to represent Right Fare Match, you may report it to:
Do not provide passwords, PINs, CVV/CVC codes, or other sensitive authentication credentials in response to an unexpected communication.
Call 24/7:
1-866-584-9021
Email:
support@rightfarematch.com
Call 24/7:
1-866-584-9021
Email:
cars@rightfarematch.com
Call 24/7:
1-866-584-9021
Email:
cruises@rightfarematch.com
Customers can contact our team for assistance throughout different stages of their travel journey:
Search → Compare → Reserve → Manage → Travel
Our goal is to provide clear information and practical reservation assistance while maintaining transparency about our role as an independent Online Travel Agency.
Right Fare Match is operated by Plane To Paradise LLC.
Plane To Paradise LLC maintains the following travel-industry credentials and registrations:
IATAN/IATA Accredited #39725722
CLIA #00047967
ASTA Member #900384822
California Seller of Travel #2170825-50
Florida Seller of Travel #ST46533
Washington Seller of Travel #606205532
These credentials belong to Plane To Paradise LLC and do not by themselves indicate endorsement, sponsorship, or affiliation with any particular airline, car rental company, or cruise line.
Right Fare Match is an independent Online Travel Agency (OTA) operated by Plane To Paradise LLC, providing Flight, Car Rental, and Cruise reservation services.
Right Fare Match is not an airline, car rental company, cruise line, airport, or transportation operator. Unless expressly stated otherwise, we are not affiliated with, endorsed by, sponsored by, owned by, or operated by any airline, car rental company, cruise line, or other travel provider.
Our 24/7 customer service team provides travel reservation assistance within the scope of our role as an independent OTA. Airlines, rental companies, cruise lines, and other providers remain responsible for operating and supplying their respective travel services.
